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TERMS AND CONDITIONS

Terms and Conditions for Virtual Office Services

1. Regulatory Compliance

VOffice SG Pte Ltd (“VOffice SG” or “the Company”) is a corporate service provider regulated by the Accounting and Corporate Regulatory Authority (“ACRA”) under the Corporate Service Providers Act 2024 (“the Act”).

The Act, effective in Singapore from 9 June 2025, mandates that companies offering services such as company incorporation, acting as company officers, or providing registered addresses must be registered with ACRA. This ensures adherence to legal requirements, including anti-money laundering and counter-terrorism financing measures. Compliance with the Act is mandatory.

2. Know-Your-Client (KYC) Requirements

Clients subscribing to VOffice SG’s virtual office services must complete the Know-Your-Client (“KYC”) process within sixty (60) days from the start of services. Required documents may include:

  • Identification documents for directors, shareholders, or authorized representatives

  • ACRA business profile or equivalent

  • Proof of business or residential address

  • Any other information reasonably requested for regulatory compliance

Failure to submit the required documentation within the specified timeframe will result in service termination, and fees paid will not be refunded.

Additional KYC Fees: Each virtual office package includes KYC checks for up to five (5) directors, shareholders, or beneficial owners. For more than five individuals, an additional fee of S$10 per person applies. All extra KYC fees must be paid prior to completing the process.

3. Restricted Use

VOffice SG’s virtual office services cannot be used by the following:

  • Businesses registered as travel agencies, tour operators, reservation services, or financial institutions requiring a physical office

  • Entities not registered in Singapore

  • Individuals seeking to use the virtual address as a personal mailing address

  • Use of the address as a business operating location, residential address, or for work pass registration with the Ministry of Manpower (MOM)

4. Use of Virtual Address

Clients with Singapore-registered businesses may list our address at:

22 Sin Ming Lane #06-76, Midview City, Singapore 573969

This address may appear on business documents, including letterheads, invoices, and business cards.

We may refuse personal mail (e.g., bank statements, utility bills) and return it to the sender without prior notice. In such cases, VOffice SG reserves the right to terminate services immediately, with no refund of fees.

Each virtual office package is intended for one business only. Transferring services to another entity is not permitted.

5. Mail and Parcel Management

  • Mail services cover letters and documents only.

  • Parcels are accepted at our discretion and as a goodwill gesture. Accepted parcels must be collected within two (2) working days of notification. Uncollected parcels may be disposed of or refused in the future.

  • VOffice SG reserves the right to open mail if necessary, including cases where the recipient cannot be identified.

  • Mail not collected within thirty (30) days may be returned or disposed of.

  • We are not liable for lost mail or parcels. Misaddressed items or those lacking clear recipient details may not be forwarded.

6. Conduct and Disruption

Clients or their representatives (including employees, partners, agents, or customers) must not disrupt our office operations or staff. Disruptive behavior includes intimidation, harassment, safety risks, or reputational damage.

VOffice SG may:

  • Deny access

  • Request immediate cessation of disruptive behavior

  • Terminate services without refund

7. Client Declarations

By using VOffice SG’s virtual office services, you agree to:

  • Be bound by these Terms and Conditions

  • Indemnify and hold VOffice SG harmless from any losses, damages, or liabilities arising from your use of the services

  • Confirm your business activities in Singapore are lawful

  • Provide true, complete, and accurate information during onboarding and KYC

  • Accept that VOffice SG may terminate services for any breach of these terms

  • Accept that VOffice SG may modify or update these Terms and Conditions without prior notice

8. Communications

You agree that VOffice SG may send emails about:

  • Regulatory updates and changes to Singapore laws

  • Service notifications and updates

  • Marketing, promotional offers, or third-party discounts

You may unsubscribe from promotional communications at any time.